Ordering & delivery

How ordering and delivery work

Everything about placing an order, cut-offs, delivery days and account terms — in one place, so you never have to hunt for it.

Placing an order

Four steps, the same every day.

1

Log in

Sign in to your trading account on desktop or mobile.

2

Set your quantities

Reorder from a saved list, or build a fresh order line by line.

3

Choose your delivery day

Order before your cut-off for the next scheduled run.

4

We pick, pack and deliver

Market-fresh, prepared to spec, on a refrigerated run.

Ordering tools built for daily use

Saved lists — reorder your regulars in a couple of taps
One-tap reorder — repeat a previous order exactly, or adjust first
Line notes — add prep or handling notes to any item
Part-unit quantities — order by kg, carton, tray or part-unit
Order history — every past order and invoice in your account

Log in to order

Cut-offs and delivery days

We buy at the Melbourne Market and deliver six days a week from our Epping warehouse. Your cut-off time and delivery days are set for your run when your account is opened, and are always shown in your account when you order — so what you see is the schedule that applies to you, not a generic one.

Your cut-off, shown to you

The cut-off that applies to your run appears in your account each time you order. No guessing from a published table.

Six days a week

Monday to Saturday runs from Epping. Your delivery days are confirmed during account setup, based on your location and delivery run.

Cold chain kept

Picked to order and carried on refrigerated vehicles, so it arrives as it left the floor.

Where we deliver

We run across metropolitan Melbourne six days a week. Rather than publish a fixed suburb list, we check your address against the run that suits your delivery window — including sites just outside the metro edge, which we handle case by case.

Check my address See how to start

Minimum orders and account terms

We work to what your kitchen actually needs rather than a single rule for everyone.

Minimums that suit you

Set with you when the account opens, based on what and how often you order.

Flexible payment terms

We offer terms to fit how your business pays. Agreed with our accounts team at setup.

One invoice, your way

Card, EFT or direct debit, with statements to match your billing cycle.

Your minimum order and payment terms are confirmed in writing when your account is opened, and appear on your account page.

Questions that come up while ordering

Short answers to the things customers ask most often mid-order.

How late can I place an order?

Up until the cut-off shown in your account for your next run. If you miss your cut-off, contact us and we will confirm whether the order can still be accommodated.

Can I change or cancel an order?

Yes, any time before your cut-off, directly in your account. After cut-off, call the sales desk and we will do what we can while the order is still being picked.

What if an item is short or out of season?

We will call or substitute only with your agreement. Anything we cannot supply is removed from the invoice. Please report delivery or quality issues within 24 hours, with a photo where possible, and our team will review and arrange the appropriate adjustment where applicable.

Can I order part-units or decimals?

Yes. Order by kilogram, carton, tray or part-unit — decimal quantities are supported throughout, and the unit is always shown on the line.

Something arrived not right. What now?

Tell us the same day with a photo if you can. Credits are handled quickly and appear on your account without a paperwork chase.

Do you deliver outside metropolitan Melbourne?

Sometimes. Sites just outside the metro edge are assessed case by case against our existing runs — send us the address and we will tell you honestly.

Looking for something else? The full FAQ covers the rarer cases.