Frequently asked questions
Answers on ordering, delivery areas, cut-off times, payment terms and changing orders.
Who can order from FPP?
Restaurants, cafés, caterers and other food businesses with a trading account. See Become a customer to apply.
Which areas do you deliver to?
Metropolitan Melbourne, six days a week, from our Epping warehouse. See where we deliver for details.
When is the order cut-off?
Order before your run's daily cut-off for next-run delivery. See How ordering works.
How fresh is the produce?
Our buyers source fresh produce regularly from the Melbourne Market and trusted suppliers, selecting for quality, value and availability.
Can I get fruit & veg pre-cut, to my spec?
Yes — our fresh-cut range covers diced, sliced, julienne and shredded, cut to your spec and delivered on the same run. See Our Range.
How do I pay, and what are the terms?
Payment terms are agreed during account setup and confirmed when your account is approved.
Is there a minimum order?
Talk to our accounts team about order minimums for your run when you apply.
How do I open an account?
Create your account online: see Become a customer. Our accounts team reviews it and confirms your terms during setup.
Can I change an order after submitting it?
Contact us before your run's cut-off and we'll amend it where possible — see Contact FPP.
Do you deliver to my suburb?
Most likely, within metro Melbourne — see where we deliver or ask us when you apply.
Still need a hand?
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